FAQ's
Q: Can I return the item if it doesn't work for me?
Yes. Sure, If you product is damaged or doesn’t work as described, just reach out to us within 30 days of receiving the product and you will get a 100% Money back.
Exceptional support. You can contact us by sending your message here: Contact Page
Q: How do I check the status of my order?
You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.
Q: Do you provide a quality guarantee for all the products being sold?
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: How can I get in contact with you?
We handle customer service through email. Click Here to open up a chat with us and let us know if you have any questions or concerns.
Q: Do you offer a refund if I don't like the product?
Absolutely! We offer a full refund on your order if you don't like the product or it doesn't suit your lifestyle. Just reach out to us and we will get things fixed for you.
There is no downside. Our clients keep reporting how much it is helping them in their day to day life!
Q: Will I get confirmation of my order?
As soon as you put through an order via our website, we will send an order confirmation email to the email address you've provided. This is to confirm that we have received your order in our system and pre-authorised your payment method, ready for your purchase.
Q: I placed my order but did not receive a confirmation email. Why?
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:
Our emails might be going to your junk or spam folder
There might have been a misspelling when you entered your email address during checkout
Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
Q: What happens after I receive my order confirmation?
We check our warehouse or with our suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping, we'll process the charges and prepare to ship your order.
In the event that your item(s) are unavailable for immediate dispatch, we will reach out to you via email or telephone to offer you an alternative. If you decide not to go ahead with any of the alternatives we've offered, we will remove the pre-authorisation from your payment method.
Q: Why do you need my phone number?
Most of our delivery couriers require a contact number to ensure smooth delivery of your order. You will likely be contacted to arrange for a delivery time-slot most convenient to you. We do not disclose your information to anyone else, it is kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.
Q: Is it safe to buy online through your website?
Absolutely. The Tech Heaven strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.
Q: How long does it typically take for your products to be dispatched?
Usually within 48 hours of processing your order but it can vary depending on factors such as the availability of the product, if your order is made to order, or the quantity you require.
Q: How long does it typically take for my purchase to arrive once it’s dispatched?
Usually within 4 business days, however, some larger items can take up to 9 business days.